Articles
What is Financial Finesse?
Financial wellness has been a trending topic for both employers and the employee benefits community for the past few years. At Sentinel, we believe that financial wellness goes beyond the latest “buzzword” in benefits and that it is esse...
What am I supposed to give a new employee regarding the retirement plan?
Please provide new employee with two items: Retirement Plan Education Kit - This Kit includes retirement planning education, information on how to log in and enroll, and also includes all of the legally required plan notices. Summary Plan D...
How do participants enroll in the plan?
Participants will use Sentinel’s website to enroll in the retirement plan. A step-by-step wizard walks the participant through confirming their personal information, choosing a contribution rate, designating a beneficiary and making investment...
How do I submit participant information changes?
Changes to active participants' name, address, date of birth, date of hire, date of termination, etc. will be reported to Sentinel through the payroll contribution files. Terminated participants will self-manage changes using the Sentinel websit...
How do I submit participant contributions and/or loan payments to the plan?
Your payroll submission file will be uploaded each payroll period to Sentinel. The file will include your plan participant deferral contributions, any applicable loan repayments and employer contributions (if deposited each payroll period). In addit...
How do participants make investment changes?
All investment election changes must be completed by the participant online or verbally by calling the Sentinel Service Center and speaking with a representative. If you require or would like confirmation of these types of requests, Sentinel can pro...
How do participants change their salary deferral into the plan?
Changes to participant deferral contributions are made by the participant through the Sentinel website. A confirmation email is sent to the participant. Sentinel will also provide contribution rate changes to you via email confirmation. In addition,...
Do I have to provide plan notices to participants every year?
Yes. Each year Sentinel will post your annual participant notice package to the Plan Sponsor Website. Email notification is provided once the package has been posted and is ready for download. This is typically provided around 60 days in advance of ...
How do participants receive statements?
Sentinel’s participant statement provides participants with a clear understanding of how much they need to save in order to stay on track for retirement. A personalized gap analysis outlines the difference between the amount of money a partici...
Can participants access the plan using their phones?
Yes. When participants download the mobile app, they can access their retirement account balances whenever and wherever they choose, quickly and easily. Participants can check their balances, see transaction activity, change investment elections, re...
What is the Service Center phone number?
888-762-6088 Sentinel’s Service Center is available each business day from 8:00am to 6:00pm Eastern Time (excluding holidays). Live representatives have access to a customized dashboard to provide service information whenever a participant...