Welcome to the Employer Help Center

Updated Articles

  1. Understanding Health Insurance Terms

    Advance Premium Tax Credit  – A new tax credit provided by the Affordable Care Act to help you afford health coverage purchased through the Marketplace. Advance payments of the tax credit can be used right away to lower your monthly premium cost...
  2. Monthly Reimbursement Process

    Enrolled COBRA members will pay their monthly COBRA premiums to Sentinel.  Each month Sentinel will forward those monies to the client, less the 2% administration fee.   The client continues to pay the insurance carriers' invoices on the member's be...
  3. COBRA Qualifying Events

    What specific events (“triggering events”) can be Qualifying Events?   Death of the covered employee; Voluntary or involuntary termination of the covered employee’s employment other than by reason of gross misconduct (note that a retirement is co...
  4. Active COBRA Member Listing

    This report will give you a listing of all COBRA members – enrolled, pending, terminated, etc. – all statuses. Log into COBRApoint from www.sentinelgroup.com Go to Reports / Standard Reports / Qualified Beneficiary Plan Members Leave da...
  5. Monthly Client Remittance Report

    Each month when the COBRA Monthly Reimbursement payment is received, run the following report out of COBRApoint to match up the COBRA participants with the money received. Deposits this month will be for activity in the prior month. For example, a...
  6. Personalized Investing FAQs

    What is Personalized Investing? Personalized Investing, also known as a managed account, is a professionally managed, fully digital investment strategy that makes investing easier for plan participants. Exactly as the name implies, personalized...
  7. Mobile App Flyer (Reimbursement Accounts)

    Mobile app promotional flyer for FSA, HSA, HRA and Commuter Accounts. Mobile App Flyer ...
  8. Sponsor Approval of Distribution Requests

    If you have received notification that an employee is requesting a distribution/withdrawal from their retirement account, the request must be approved by a authorized signer.  You can be considered an authorized signer if you have received the email...
  9. Tips for Reviewing Distribution Requests

    As your service partner, we have taken steps to provide you with as much relevant information as possible to aid you in reviewing distribution requests. Below, please find tips and considerations we have put together to assist you as you fulfill the...
  10. Transportation Claims

    Transit IRS guidelines require that all Transit claims be processed via the Sentinel debit card. Manual claims for reimbursement are generally not allowed. Parking Parking claims may be submitted via the employee's online account, via mobi...