Welcome to the Employer Help Center

Popular Articles

  1. What am I supposed to give a new employee regarding the retirement plan?

    Please provide new employee with two items:  Retirement Plan Education Kit - This Kit includes retirement planning education, information on how to log in and enroll, and also includes all of the legally required plan notices. Summary Plan Descri...
  2. How do participants enroll in the plan?

    Participants will use Sentinel’s website to enroll in the retirement plan. A step-by-step wizard walks the participant through confirming their personal information, choosing a contribution rate, designating a beneficiary and making investment elect...
  3. Claim Filing Runout Period Extension

    On Wednesday, April 29, the Employee Benefits Security Administration, Department of Labor, Internal Revenue Service, and Department of the Treasury (the “Agencies”) released a final rule (“final rule,” or “rule”) which altered and extended the time...
  4. Multi-factor Authentication

    What is multi-factor authentication (also know as MFA)? Multi-factor authentication (MFA) is an added layer of online account security that couples a time-sensitive one-time PIN (OTP) with standard login credentials (user ID and password).  Why is...
  5. HSA Tax Reporting

    Overview of tax forms generated for HSA accounts.
  6. FSA Eligible Expense Lists

    List of eligible items for Medical and Dependent Care FSA.
  7. Online Account Access Instructions (Reimbursement Accounts)

    Employee instructions for accessing the Consumer Portal for FSA, HSA, HRA and Commuter Accounts. Sentinel Account Access for Reimbursement Accounts ...
  8. How can a participant request a loan?

    Participants will request loans through the Sentinel website using the “Request a Loan” option under the Manage My Account menu. Through the online wizard, the participant will see current loan balances and the amount available for a new loan. The m...
  9. Accessing Employee Data (Reimbursement Accounts)

    Under the tab titled Employees, you can get real-time data on all enrolled employees. You can search for employees using first name, last name or employee identifier. Once in the employee view, you can access the following information: Account Sum...
  10. What does it mean to have a fund on watch?

    Sentinel’s Fiduciary Governance System (FGS) reports makes it very difficult for an Investment Manager to reach Acceptable or Superior ratings.  We believe “Watch” means exactly that: “to be alertly on the lookout". When an investment manager is on ...