Welcome to the Employer Help Center

Popular Articles

  1. Year End Census Review

    Shortly after your final payroll of a plan year is submitted, Sentinel will prepare a census template which acts as a review of your participant demographics for the plan year. The amount of data contained in this census file will vary based on th...
  2. Claim Reimbursement Options

    Options available for participants to file a FSA claim with Sentinel.
  3. How do distributions work?

    Participants who have separated from service or who need to take a distribution due to age or financial hardship must request a distribution via the Sentinel website. The distribution option will only populate if the participant is eligible for a di...
  4. Non-Discrimination Testing & Corrective Distributions

    The IRS requires that retirement plans perform annual non-discrimination tests to ensure that the benefits from a company’s 401(k) plan are widely shared. This is done to make sure that the retirement plan doesn’t disproportionately favor employees ...
  5. Does Sentinel provide information about the market conditions?

    Yes. Chief Investment Officer Matt McPhail, CFA, AIF and his team publish a quarterly update with current developments in today’s economy as well as their thoughts on future market conditions. The update also details how these trends affect the mutu...
  6. Updating Employee Status for Reimbursement Accounts

    Instructions for updating employment status through the Sentinel Employer Portal.
  7. Troubleshooting Website Login (Reimbursement Accounts)

    If you are having trouble logging into an online account, the following common errors may help resolve your issue: Passwords are case sensitive. Check to make sure your caps lock is off and you are entering your password as it was originally creat...
  8. Participant Guides

    Participant guides for employees enrolled in FSA, HSA and Commuter benefits. FSA Participant Guide HSA Participant Guide Commuter Account Participant Guide ...
  9.  Sponsor Approval of Loan Requests

    For a brief tutorial on how to approve participant loan request, please watch our quick interactive video. ...
  10. Searching for/Updating Employee Account Information

    If you are looking to research participant information/transactions or assist a plan participant make changes to their account, such as contribution election changes, investment changes, request a loan or withdrawal or to just update some personal i...